DESIGNS THAT ELEVATE YOUR ROUTINE
About us
Welcome to our online store of adjustable and interchangeable bags and straps!
We are located in the sunny city of Malaga.
We are a mother and daughter who share a passion for fashion and style.
Although we are far from the streets of Florence, each piece we choose reflects elegance and versatility to add a unique touch to your daily style.
Thank you for supporting our dream of bringing a little piece of Italy to your closet!
Frequently asked questions
How long will it take to get my order?
All our products are shipped from Spain.
Our fast shipments are made within 24 to 72 hours.
For international shipments the delivery time is 3 to 7 days.
What payment methods do you have available?
The payment methods we have are:
- apple pay
- google pay
- PayPal
- Credit or debit card
- Cash on delivery
How do I get my tracking number?
If you do not receive the notification with a tracking number, please contact us at ananascustomerservice@gmail.com to provide you with the information.
Can there be delays in my order?
We want you to understand that we will be here for you and we will solve any problems as soon as possible!
The delivery times are those provided to us by the carriers.
Information on delivery times or dates does not imply a contractual commitment, they are simply an approximate estimate based on the information provided by the carriers.
ByAnanas cannot guarantee that these deadlines will be met and is not responsible for possible delays in deliveries due to causes beyond our control.
Can I cancel, modify or change my order?
Contact us at ananascustomerservice@gmail.com as soon as possible and we will inform you. If your order has already been processed and sent to the shipping company, cancellation or modification of the order will not be possible.
How can I make an exchange or return?
If you are not satisfied with your purchase and wish to make a return, write to us at ananascustomerservice@gmail.com indicating the order number and the reason for your return.
Please keep in mind that the return period is 15 days from the delivery of the product. After this time the return will not be accepted.
If you decide to return your order, you will have to bear the return costs.